What are the advantages of buying online and downloading VF instead of a box?
Speed and convenience: Purchases are processed immediately and your serial number is emailed to you upon confirmation. Instant download means no waiting for your box to arrive.
Money saving. It’s cheaper since there are no shipping costs or custom tariff. When you purchase the program you only have to download it from our server and once installed in your machine enter your serial number. It’s as simple as this.
To avoid any unnecessary delays, we strongly recommend placing your order online.
What payment options does VF offer?
1. Debit or credit card - MasterCard, Visa or American Express.
2. Bank to bank wire transfer.
Credit card is recommended as confirmation is instantaneous while wire transfers may take days to process and incur additional charges from your bank.
How safe is buying online?
With our secure store you can safely make your purchases. All transactions are processed through SSL which encrypts all data before sending.
How can I receive an invoice for my purchase?
You’ll receive your invoice by e-mail once your transaction has been completed and confirmed. If you require another copy don’t hesitate to send us an e-mail.
What should I do with the serial number I receive?
When you have made the purchase you’ll receive a confirmation e-mail including your serial number and information about how to install the program.
To activate your retail license of VF:
- From the main screen click on VF Manager button.
- In the VF Manager module click on the Register button.
- In the Register window click on Activate Product.
- Enter your serial number, login and password exactly as they appear in the email.
- Click the Activate button.
When all the steps have been completed correctly a message stating: “Your retail copy of VF Works has been registered successfully.” will appear.
If you receive an error, please check the following:
- That you are connected to the Internet during the activation process.
- That you have entered the correct serial number, login and password (please note that they are case sensitive).
- That your firewall isn’t blocking the connection to our server to verify the VF license. In this case, you should configure your firewall to let VF make incoming and outgoing connections. You may need to refer to your firewall manufacturer’s product documentation.
How to ensure reception of emails from Virtual Fashion
In some cases web mail providers may incorrectly identify emails originating from Virtual Fashion as spam. We periodically contact our customers with special offers, information and product news. To assure proper reception of VF communication you should add Virtual Fashion to your trusted list.
Hotmail Users:
1. Log into your Hotmail account.
2. Click on “Options” in the upper right corner (next to “Help”).
3. Click on “Mail” (in the left menu) and select the option “Junk e-mail protection”.
4. Then click on the “Safe List” option.
5. Write virtual-fashion.com in the text box and click on “Add”.
Yahoo, Wanadoo and Terra Users:
1. Log into your Yahoo, Wanadoo or Terra account.
2. Select the Spam folder.
3. Open an e-mail you’ve received from virtual-fashion.com. You’ll see then that in the upper part of the screen there’s a button “No Spam” or “Safe List”.
4. Click on “No Spam” or “Safe List” button and indicate that you want to move it to your inbox.
Costs and shipping times
Any products ordered for physical delivery are sent via the Spanish Postal Service (Correos). You’ll receive a CD including the program installer and a printed version of the program manual.
Costs and shipping times vary according to your location. The following are the guidelines given to us by Correos. Virtual Fashion is not responsible for any delays in shipping caused by Correos.
| Zone |
Price |
Shipping Time |
| Spain |
5.6 € |
3-4 días |
| Europe |
9.25€ |
5-9 días |
| Rest of the world |
12.90 € |
7-21 días |
What is VF's refund policy?
Virtual Fashion offers a free time-restricted demo version of all of our products. The demo not only serves for you to test the product but helps you determine if the software will function correctly with your hardware.
Should you receive a damaged CD we will gladly issue you an exchange. Please send the defective CD along with a note telling us the problem to:
Virtual Fashion
Customer Support
Veneras 9, 3º
28013 Madrid
Spain
WE ENCOURAGE YOU TEST BEFORE YOU BUY. UNDER NO CIRCUMSTANCES WILL ISSUE ANY REFUND FOR A PURCHASE.
Use of Personal Information
In accordance with the provisions of Act 5/1999 13th December on the Protection of Personal Data any personal information given to us by a customer is stored securely and never shared with any third parties under any circumstances. You may at any time access, rectify, or delete your data by sending us an e-mail and making.
Company details
Our company merchant registration information:
Reyes Infografica S.L.
C/Veneras 9 3º
28013 Madrid
C.I.F.: B-81705659
Registered in Chamber of Commerce of Madrid, Volume 12.061, Book 151, Section 8ª, Page number M-190033. If you’d like to get in contact with us, you can phone us at +34 91 559 15 46 or send an e-mail to vfshop@virtual-fashion.com. |
